Trial Offers May Be Hazardous To Your Wallet

Photo credit: © AthTek

Get a free credit report! How about a free month of streaming movie service!? Like downloading music, get 30 days free. How about books? You see these offers in your email, and on millions of websites. In reality, they can be great for testing out a service and getting an idea for whether or not you would use it them enough to justify paying for them. They are also great ways to get something you need at no cost to you (as in the case of the free credit score offers). Be very careful though, since the drawback to these offers can often times come back to bite you in the wallet.

 

These types of offers are rampant among rewards sites like MyPoints and SwagBucks, as well as various other sites and direct email campaigns. The companies invite you to take a free trial of their services for a set amount of time–usually from 7 days to one month–in exchange for you registering and providing a credit card. Sometimes you have to pay a $1 registration fee to take advantage, which isn’t really so bad in relation to the rewards you can earn for doing so, in addition to having access to the service for this trial period. But at the same time, there is a caveat included which normally states that if you do not cancel the free trial before the predetermined expiration date, your card will be charged a recurring monthly fee until you finally do cancel.

 

What’s worse is, if you are the type that isn’t diligent about going through your bank or credit card statements, it me be quite some time before you even realize that you have been charged these amounts. Additionally, service providers will not be very accommodating about giving your money back since they provide the disclaimer about what happens when the trial period is over, and thus putting the burden on you to make sure you stop the service before getting charged.

 

There are a few ways, however, to avoid getting caught in their trap:

 

Don’t sign up for these offers at all.

Many of these offers are designed to entice you to join their service, but by expressly stating that the trial will automatically convert to a paid plan, these companies are hoping that some of the people who accept will indeed forget to cancel. What can be better for them than to have someone paying for a service without that service actually being used? The remedy here is easy as pie; if you don’t take the chance of forgetting about the conversion to a paying plan you will never have to worry about it!

 

Cancel as soon as you sign up.

As soon as you sign up for a free trial offer, go to the help/FAQ page and fill out the cancellation form. Many of the companies will make you call their “customer service” number which is simply another way to say pushy sales people department in order to terminate the free trial. All you need to do is tell them that you aren’t interested in anything they have to say or offer you, that you simply want to cancel. Since many services will continue through the entire term, regardless of when you cancel, it ensures that you will be able to take full advantage without worrying about having to pay anything later. 

Just remember to get the cancellation confirmation number just in case they screw up and end up charging you.

 

Set a calendar alert

In the case of some free trial offers, like Netflix, the trial period ends the minute you cancel. If you want to use the entire trial period, but still want to make sure you get out before you pay, all you have to do is set a calendar alert to go off the day before the trial period is set to end. If you don’t use some kind of computer-based calendar, and who doesn’t these days, just leave yourself a bunch of reminder sticky notes all over the place to cancel.

 

Like most things, these free trial offers can be very useful, if used properly. All you have to do is plan accordingly and you won’t ever have to worry about being burned by these programs ever again.

 

Have you ever taken advantage of such offers before? Ever been a victim of your own forgetfulness and ended up getting charged? Has anyone been successful in getting multiple months of unwanted charges removed?

About Eric J. Nisall

Former NY'er, accountant & business consultant, founder of GreenBridge Advisors. Blogging about personal financial, small business topics, and other fun topics at DollarVersity. Fan of the NHL and everything hockey! Follow me on Twitter, Facebook, and on Google+

  • Sunshine25

    Tip #4 – Use a credit card that has a virtual card generator option (some CitiBank Card and MBNA ShopSafe – now BofA have this feature). Set the expiration and/or limit below the renewal price. When the trial offer tries to charge the credit card, the charge will not go through. This is useful for scummy debt collectors, magazine subscriptions, or NetFlix. 

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      IF you have a card that offers that feature, it would be a great way to circumvent the trap for sure!

  • http://bucksomeboomer.com Bucksome

    I made the mistake of signing up for free coffee autoservice and had a heck of a time cancelling it.  FREE wasn’t really when you added in my time.

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      Yeah, free is a tricky word when it comes to marketing and advertising.

  • http://marriedwithdebt.com/ John @ MarriedWithDebt

    A buddy of mine had a $100/year ebook service renew on him 2 years in a row before he could cancel. Needless to say, he learned your lesson about setting a calendar reminder for the third year and was successful.

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      At least he was able to eventually get off of the treadmill on that one. Being on an annual renewal makes it so much harder to do, too.

  • http://twitter.com/thefrugaltoad thefrugaltoad

    I can’t remember the last time I signed up for a free offer.  When I see the words free, I am thinking how difficult is this going to be to cancel?

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      That’s probably the reason why so many offers can only be cancelled by phone. It gives the companies the chance to sweet-talk people into staying with them for a reduced rate or throwing in another free thing, all while putting profits in their pockets.  Plus, they know many people are so busy, and may put it off until they have more time knowing how time consuming a call like that can be.

  • InvestorzBlog

    I usually avoid these types of offers unless I’m pretty sure that I will ultimately want the service offered. Otherwise they are not worth the hassle.

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      Exactly.  Plus, if it was so great, why would they need to tease people with a trial offer?  To me it’s just a way to suck some people into an otherwise borderline product.

  • http://twitter.com/prairieecothrif Miss T

    I have seen so many people throw money out the window because they fail to cancel a trial. It is such a waste. When I have tried trials I have done the calendar trick like you mentioned to make sure I meet the cut off if I want to cancel. 

  • http://twitter.com/prairieecothrif Miss T

    I have seen so many people throw money out the window because they fail to cancel a trial. It is such a waste. When I have tried trials I have done the calendar trick like you mentioned to make sure I meet the cut off if I want to cancel. 

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      The companies know that people love free stuff, even if it’s just for a short amount of time.  I honestly think they bank on people being forgetful, or simply lazy in some instances, to not cancel before they have to start paying.

  • http://notmadeofmoney.com/blog/ Dana

    I’ve haven’t done too many free trials but for the ones that I have, I marked it on the calendar so I would be sure I cancelled before the deadline.  

    • http://www.dollarversity.com Eric J. Nisall – DollarVersity

      I had a habit of forgetting about the deadlines in the past, so I got burned once or twice.  Now, I tend not to go near them just because I really don’t think the hassle is worth the reward.